Frequently Asked Questions

Everything you need to know about your Vue beauty journey.

Are Vue products cruelty-free and vegan?

Yes, all our products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global shipping options in the near future.

How can I check if a product is suitable for my skin type?

Each product page includes a detailed 'Skin Type' guide. If you are unsure, we recommend performing a patch test or contacting our beauty experts for a personalized consultation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.